Privacy Policy

1. Introduction

West Coast Fabrication ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

This policy complies with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection regulations.

2. Information We Collect

Personal Information

When you use our contact forms, request quotes, or communicate with us, we may collect:

• Name and company name
• Email address and phone number
• Project specifications and requirements
• Business correspondence and communication history

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, provide quotes, and deliver fabrication services
• Communication: To send you project updates, technical specifications, and business correspondence
• Business Operations: To manage our client relationships and maintain accurate business records
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Website Improvement: To analyze website usage and improve our online services

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure with encryption protocols
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates
• Secure backup systems for data protection

Your information is stored on secure servers located in South Africa and is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in our business operations (e.g., email services, cloud storage)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections
• Your Consent: When you have explicitly consented to the sharing of your information

6. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the following rights regarding your personal information:

• Right to Access: Request copies of your personal information that we hold
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information, subject to legal retention requirements
• Right to Object: Object to the processing of your personal information
• Right to Restriction: Request restriction of processing in certain circumstances
• Right to Data Portability: Request transfer of your data to another organization

To exercise any of these rights, please contact us at info@nathanssteelworks.co.za

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Business records, including quotes and project documentation, are typically retained for a minimum of 7 years in accordance with South African tax and accounting regulations.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days as required by POPIA.